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Owners and Admins manage billing in Settings › Billing. Everyone in the organization can see the balance there. For how the balance and charges work, see Credits and billing.

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Add a card

Credit purchases and auto-reload charge your organization’s default card.
  1. Under Payment details, choose Add card.
  2. Enter the card on the secure Stripe page that opens.
A new card becomes the default. If a card needs extra approval from your bank, the page shows Finish payment. Only the default card is charged; ZeroGen never falls back to another card. To change it, choose Make default beside another card. Remove deletes a card after you confirm, though the default can’t be removed while auto-reload uses it.

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Buy credits

  1. Choose Buy credits.
  2. Pick $25, $100 or $500, or choose **Other amount** and enter a whole-dollar amount from $10 to $10,000.
  3. Choose the card to pay with, then Buy credits.
The Buy credits window, with amounts of $25, $100, $500 or Other amount, a Pay with section and a Buy credits button.
You’re charged the amount plus tax. Bought credits expire one year after purchase. Paying with a different card makes it your default.

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Turn on auto-reload

Auto-reload tops up your balance when it runs low, so work doesn’t stop.
  1. Choose Manage auto-reload.
  2. Set:
    • When credit balance reaches: the balance that starts a reload, $5 or more.
    • Bring credit balance back up to: the balance after a reload, at least $10 above the first amount.
    • Monthly auto-reload limit: the most auto-reload can charge in a calendar month (UTC), before tax.
  3. Choose Turn on.
The Set up auto-reload window, with When credit balance reaches set to $10, Bring credit balance back up to set to $20, and a Monthly auto-reload limit of $200.
Auto-reload charges your default card, plus tax. Once a reload would pass the monthly limit, reloads pause until the next month. The Auto-reload credits line on the Billing page shows whether it’s On, Off, Paused or Needs attention. For Needs attention, the line beside it says why. Usually you turn auto-reload on again, after checking or replacing the card if a payment failed.

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Edit billing details

Your company name, billing email, address and tax ID appear on every invoice. Choose Edit billing details to change them. Adding a card replaces the address with the card’s billing address. Receipts and invoices are emailed to the billing email.

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See invoices

Invoice history lists your organization’s ten most recent invoices, with amounts before tax.

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Set a monthly spend limit

The Monthly spend limit caps what the organization can spend each month. See Spend limits and budgets.